Members speak. Steward listens, sorts feedback by category and sentiment, and hands your board a ranked list of what to fix first — before it shows up as a resignation.
Steward is built around a fundamental idea: the feedback being shared in the hallways of your club is more valuable than any survey response. With Steward, members share their feedback anonymously and our technology organizes it into actionable insights.
Members select a category (you define) like Golf, Dining, Amenities, Membership, or Personnel and speak for up to 2 minutes. No forms, no login. Anonymous and simple.
Every submission is transcribed, categorized, and scored for sentiment. Related comments are grouped into named investment areas with a priority score.
An executive summary, a satisfaction score, and a ranked investment area list are always updated and available to your board and leadership team. Gone are the days of assembling meaningful data the night before.
Use a common set of categories like the examples below and Steward will interpret the feedback and align it to these areas. Use your committee structure as your model and let the feedback align to the important work that they need to do, leveraging this insight.
Overall club experience and operations.
Course conditions, pro shop, lessons, tournaments.
Restaurant, bar, banquet, and catering service.
Pool, pickleball, tennis, fitness, and new facilities.
Dues, policies, events, and member relations.
Staff performance, service, and professionalism.
Bring three real comments from your last board meeting. We'll show you exactly what Steward would have surfaced.